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Control a patient portal reschedule request

SchedulingAppointmentPublished 8 min read
Control a patient portal reschedule request

For scheduling operations, portal reschedule is a written control that shows the source, the owner, and the close.

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Common questions answered

Who approves a portal reschedule exception?

The the scheduling lead approves; the scheduling specialist prepares the evidence.

What closes a portal reschedule case?

A named owner, the source record, the decision, and the confirmed destination value.

Protect the schedule with a written control

Start with one queue, one owner, and one close condition.

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